Covid-19 Vaccination Booking App

Designed for the Ontario Ministry of Health

Booking a covid vaccination appointment has been a challenge. We hope to alleviate some of the stress and confusion many have had while looking for an appointment. We want to streamline users' ability to search and book appointments from the convenience of one application. We also wish to allow users to keep up to date with appointments, see previous appointments, and easily reschedule if anything comes up.

My Role

UX/UI Designer

User Research
Card Sorting
Wireframing
Prototyping
Video Shooting&Editing

Timeline

Duration 7 weeks

March - April 2022

Team 4

Tools

Problems

Booking a covid vaccination appointment has been a challenge.

Fragmented booking systems

100+ different booking systems based on city, health network, neighbourhood, level of government (provincial, regional, municipal)

Fragmented systems have led to citizens sometimes booking several clinics to try to secure an earlier appointment

Poor usability

The usability of many of the booking systems is challenging for many citizens to book an appointment

Miscommunication by public health authorities

Communication from various public health officials has been confusing and at times, contradictory

How Might We

How might we create a single COVID vaccine booking experience that allows Ontarians to easily book an appointment?

Design Process

User Interview & User's Walk Through

Our team conducted 6 User Interviews to learn more about users' booking experiences.

Interview Questions

Which website did you use to book your vaccination appointment?
How was your overall vaccine booking experience?
What made you feel good or bad about that website, and why? (Details)
Regional, pharmacy（Costco / Shopperdrug mart / Raxell / Nofills / Walmart) , province gov, school, hospital, private organization
How did you get your vaccination passport?

Have you tried to book for someone else?
How was your overall vaccine booking experience?
What made you feel good or bad about that website, and why? (Details)

Insights

Long instruction, the user either skips it or misread it
Most users missed the check box (to click to book an appointment/ passport)
International students who secured the 1st/2nd outside of Canada have trouble getting the vaccine passport for Ontario.
Unclear/don't know about what is the vaccine passport (maybe need to reword it)